Refund Policy

1. Cancelling

You can cancel Plus or Pro anytime. Your subscription stops renewing, and paid features stay available until the end of the current period.

After a plan ends, private trips stay private and become read-only, all your data is kept, and subscribing again lets you edit them.

2. First purchase

Within 7 days of your first subscription, monthly or yearly, you can ask for a full refund without giving a reason.

We may decline repeated requests from the same account, or requests from accounts that break the Terms of Service.

3. Renewals and plan changes

Within 7 days of a yearly renewal, if you haven’t used paid features since, you can ask for that renewal to be refunded. Monthly renewals are not refunded.

Changing plan or billing period takes effect right away and is prorated for the remaining days. Upgrades charge the difference, and downgrades credit it to later invoices.

4. Statutory rights

If consumer law where you live gives you stronger rights, such as the EU right of withdrawal, we follow it.

5. How to request

Email support@stratoxphere.app from the address you subscribed with, including your account email and purchase date. Our payment provider returns refunds to the original payment method, usually within 5–10 business days depending on your bank or card issuer.